Why Are The Lights On My SCIO Device Not Coming On?
Susan Updated; April 13, 2016

The smaller window with an image of the SCIO device and the serial # of your device should appear at the 25% as the software program is launching. The appearance of this window (that you need to close, to proceed into the program) confirms that the device is properly connected and communicating with the software.

If this small device recognition for the SCIO’ does not appear, it can be due to:

  1. The EPFX/SCIO device is not connected to your computer. Make sure the device is connected and turned on before you double click on the Clasp32 (old) /Eductor64 (new) icon on your desktop. If it is not turned on before the software loads to 25% it will not get detected. The device gets its power through the computer so it will have the green ‘On’ light lit up, even if it is not communicating with the software.
  2. The device is not connected to the correct designated USB port. The Computer will have a previously configured and designated USB port.
  3. The correct driver has not been installed. If you have loaded the Clasp32 software on a new computer, the device driver must also be installed.  See How to Install the USB Driver and assign the Com Port .
  4. The Com Port must be assigned to Com1.
  5. The correct Interface Type must be selected and assigned.  See How Do I Install the Latest Version of Clasp32 On a Computer For the First Time?

If these things have already been done and your device starts having problems being detected, there may be some other trouble shooting to do. Consider the USB cable.  Over time, the cable can become damaged which may result in difficulty ‘reading’ the Device.  There will be detection problems and you may hear the device beep during  a session when it temporarily loses/regains connection.

USB cable

If you have a SCIO device that is no longer being recognized by the software and you havent changed anythign or done an update etc., then check the possibility of the cable needing to be replaced.  Some practitioners are reporting that it is very difficult to find USB to USB cables anymore.  They are becoming obsolete and many electronics stores aren’t carrying them anymore.  At time of writing this was one place they could still be found;

http://www.cablewholesale.com/cgi-bin/search.cgi?text=10U2-02106

The cord you want is a USB, A type male to A type male cord 10U2-02106 grey or black

Make sure you are using the same USB port you always have.  Run the checks below to see if its being properly detected (read).  If not then try a different Port.

You can check the Device Manager to see that it is reading that the device is connected.  If you see Ports (Com and LPT) under the Device manager menu (device must be connected)  then the cable and device are being detected.  Then you can check  the Com Port # setting to see if it is assigned to Com Port 1 (it needs to be assigned to 1 for the software to recognize).  Sometimes diong this and restting the interface Type is what is needed.  So you can try these things before resorting to reinstalling the drivers.

 USB to Serial Cable

Here is a link to getting a new USB to Serial cable that will work with Win 8

Has to be USB-A to serial cable.

http://www.usconverters.com/usb-rs232-adapter-xs8801

The Gigaware cable itself MUST be compatible for Win 8  You cant just use a Gigaware cable and load Win 8 drivers for it.  It wont work.  Here are the instructions for the gigaware driver that is supposed to be a fix

•After getting the cable and connecting it, download and unpack Profilic_Win8_x64_x86.zip.

•Install the driver via .ini file.

•Go to the device manager Win+Pause or Win+X (in Windows 8) and select your USB-to-Serial device. •Select “Update Driver Software…” from the context menu.

•Select “Browse my computer for driver software” and “Let me pick from a list of device drivers on my computer” in the dialogue.

•Select the Prolific driver version 3.3.2 from 2008.

Susan Harms  support@quantumworldvision.com

Mon-Fri 8-4 MST

800-388-2033 ext 1

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