Out of Scope Guidelines For Support Central Coverage
Susan Updated; May 10, 2016

Out of Scope Guidelines For Technical Support

The following is a partial list of situations that fall within the “Out of Scope” arena due to the time constraints and the advanced level of technical expertise required to resolve. Support Central supports the device software only, if there are issues  related to the Windows O/S, or an Anti Virus conflict, viruses, malware, another software program conflict you may have to consult a tech to get that resolved first.

Virtual Machine Ware – Windows OS that require VM Ware installation in order to load Clasp32 or INDIGO programs.

Virtual Machines are not supported due to the difficulty of added factors, such as device connectivity, driver issues (OS). This may cause software navigation glitches and crashing. Depending on the O/S, you may not be able to update the software ie; XP

Only advanced users and Experienced Virtual Machine users should attempt this as it is NOT supported. The following are examples of VM’s;

  • Virtual Box
  • Virtual PC
  • VM Ware
  • Parallels

Macintosh MAC systems must be configured with intermediary programs (i.e. Parallels/Bootcamp) in which the Windows OS must be installed in order to load the Clasp32 or INDIGO programs. Using these alternative windows on computers with other O/S may cause problems getting online to do updates and activation’s. As time goes on other unique situations that fall into this category, will be identified and added to this list.

MAC – For those who want to run on a MAC even though it is not supported by the creators of the software.

  • Bootcamp or Parallels
  • Windows must be already installed (XP/Win7)
  • Bootcamp Drivers must be installed on Windows
  • *No guarantee that MAC will work correctly.*
  • We support the Clasp32/Indigo Software and SCIO/INDIGO Device Hardware ONLY

QXCI These devices are now obsolete and so is the computers hardware that used to run them. Consult www.qxsubspace.com for the last software version that was created for QXCI. Configuring systems to recognize, as well as, be able to communicate with the outdated QXCI hardware properly through port adapters is the responsibility of practitioners who continue to use these devices.

QXCI – For those that are using a QXCI even though it is now obsolete and no longer supported.

  • No MAC Computers with QXCI (does not work)
  • Computer must meet minimum specs for newest software
  • Must be signed up and know Username and Password for http://www.qxsubspace.com
  • Must know computer Port Type (PCIMCIA Slot) SPP100/SPPXP and must have the correct connection card/device to make this work.

Special Note:

Internet Connectivity Falls under the responsibility of the owner.Troubleshooting home or office networks and connections is not supported. Support Central requires that you have and know how to get your computer online.

Teamviewer Remote Tool – Required to receive remote assistance. TEAMVIEWER

Tips- Many times connectivity issues are simply caused by a wireless switch that has not been enabled. If the PC connects to the internet at other locations but not at a particular site, that will be a specific configuration only that server uses.  Please contact the administrator of the internet provider at that location for further assistance.


Susan Harms  support@quantumworldvision.com

Mon-Fri 8-4 MST

800-388-2033 ext 1

To Get Remote Help:

Download;  TeamViewer