PREREQUISITES FOR TRADE IN and UPDATING to the SQLite iNDIGO SOFTWARE
Failure to follow these recommendations and instructions could result in unfavorable results with the installation. It could render the software unstable and affect your practice with delays until support can help get you fully operational again!
Determine Computer Specs
Full Computer specifications can be found on our website
Determine Operating System/RAM –
Min-Optimum Specs:
XP/ 2GB RAM –to get to the screen where you will be able to see these specs, Right click on
My Computer (can be found on the desktop or by clicking Start icon) and click on
Properties
Vista/ 3GB RAM –to get to the screen where you will be able to see these specs, Right click
on Computer (can be found on desktop or by clicking Start icon) and click on properties
Windows 7/ 3GB RAM – to get to the screen where you will be able to see these specs,
Right click on Computer (can be found on desktop or by clicking Start icon) and click on
Properties
Operating System Prerequisites
Once you have confirmed that the system meets requirements please check the process for your particular OS using the information below for prerequisite actions before installing new versions.
Windows XP
Check for Antivirus virus software. (Some Antivirus programs may need to be disabled, or it may require that they be uninstalled)
Check for antivirus go to Start then click on control panel and click on add/remove programs
See list at the bottom of the document for more info on Anti Virus software that either works well or not with our software
Do all Windows updates
Open Control Panel – Click under Security Check For
Updates if any found please click download or install
OR Click Start
Click All Programs -Open Internet Explorer
Click Tools -Click Windows Updates (Install all Updates and follow update instructions.)
NOTE: Do not have your device connected to your computer during any windows updates. This could potentially affect the drivers, resulting in the device not being unrecognized by the software.
WINDOWS SERVICE PACK UPDATES
Check in your Control Panel / Add/Remove Programs to see if you have this already installed. You will need to connect to the internet.
1. “Install SP3” – Go to Microsoft’s download website for Windows XP Service Pack 3.
http://www.microsoft.com/downloads/details.aspx?FamilyId=5B33B5A8-5…
You will need to be online to download this update, run the downloaded file (on your desktop), then restart the computer when prompted.
Windows Vista
Turn off the UAC;
1. Control Panel -> User Accounts ->
2. Turn User Account Control On or Off.
3. On the next window you will see checked: ‘Use User Account Control (UAC) to help protect your computer’. Un-check this
4. Reboot
NOTE: The UAC must be turned off for the proper installation and the stable running of the iNDIGO software.
Check for Antivirus virus software
To check for Antivirus go to Start then Control Panel then click Programs and Features and search through the list
If you find a program you need to remove click Uninstall at top (can also check bottom Right hand corner by clock see if there is an antivirus program)
Do all Windows updates
Click Start-Click Control Panel-Click Windows
Update-Click Install Updates (Install all Updates and follow update instructions). If you need service pack updates the links are below.
NOTE: Do not have your device connected to your computer during any windows updates. This could potentially affect the drivers, resulting in the device not being unrecognized by the software!
VISTA SERVICE PACK UPDATES
1) “Install SP1” – Go to Microsoft’s download website for Windows Vista Service Pack 1.
http://www.microsoft.com/downloads/details.aspx?displaylang=en&…
You will need to be online to download this update, run the downloaded file, then restart the computer when prompted.
2) “Install SP2” – Go to Microsoft’s download website for Windows Vista Service Pack 2.
http://www.microsoft.com/downloads/details.aspx?FamilyID=a4dd31d5-f…
You will need to be online to download this update, run the downloaded file, then restart the computer when prompted.
Windows 7
Turn off the UAC;
1. Access User Control Panel from Start Menu -> Control Panel -> User Accounts and
Family Safety -> User Account
2. Click on Change User Account Control settings
3. Move the Slider to Never Notify
4. Click OK to make the change effective
5. Reboot.
NOTE: The UAC must be turned off for the proper installation and the stable running of the iNDIGO software.
Check for Antivirus virus software
To check for Antivirus go to Start then Control Panel then click Programs and Features and search through the list and compare.
If you find a program you need to remove click Uninstall at top (can also check bottom Right hand corner by clock see if there is an antivirus program)
Do all Windows updates
Click Start-Click Control Panel-Click Windows
Update-Click Install Updates (Install all Updates and follow update instructions)
NOTE: Do not have your device connected to your computer during any windows updates. This could potentially affect the drivers, resulting in the device not being unrecognized by the software!
If You Are Doing A Trade In Do Not Uninstall
The installation DVD will uninstall and back up your data and convert your older Borland Database files
Your Computer will Love you for it, if you also DO:
Disk Cleanup To help remove unnecessary files (start-programs-accessories-system tools-disc cleanup) (warning DO NOT SELECT ‘Old Compressed files’ or Office Setup Files’)
Defragment your Hard Drive (start-programs-accessories-system tools-disc defragmenter). Be prepared as these two steps could take several hours to perform if you don’t do it regularly.
ANTIVIRUS PROGRAMS (Possible Conflicts)
Anti Virus LIST Good
AVG – Works well
Avast – Works well
Microsoft Security Essentials- Works well
NOD32 –ESET- May Need to be temporarily disabled for the install
Norman – Works well
Kaspersky- Previously on our don’t use list but QC has tested it and is now promoting it
Anti Virus LIST Not Good
Norton Internet Security Suite – May Need to be disabled
Panda – May Need to be temporarily disabled for the install, or even Uninstalled
Viper – Don’t use on iNDIGO Systems
McAffe – Don’t use on iNDIGO Systems
Norton 360 – Don’t use on iNDIGO Systems
Bit Defender – Don’t use on iNDIGO Systems
Trendmicro – Don’t use on iNDIGO Systems
Zone Alarm- Don’t use on iNDIGO Systems
CA- Don’t use on iNDIGO Systems
Webroot- Don’t use on iNDIGO Systems
PC-cillin- Don’t use on iNDIGO Systems
Symantec- Don’t use on iNDIGO Systems
PLEASE FEEL FREE TO CONTACT
Support Central
support-central@thequantumalliance.com
800 388 2033 ext.1
