This post is intended for those using software older thatn 2009 versions.
Failure to follow these recommendations and instructions could result in unfavorable results with the installation. It could render the software unstable and affect your practice with delays until support can help get you fully operational again!
Determine Computer Specs
Full Computer specifications can be found on our website at Specifications Needed to Run the New Sqlite Clasp32 Software
Determine Operating System/RAM –
Min-Optimum Specs:
XP/ 2GB RAM –to get to the screen where you will be able to see these specs, Right click on
My Computer (can be found on the desktop or by clicking Start icon) and click on
Properties
Vista/ 3GB RAM –to get to the screen where you will be able to see these specs, Right click
on Computer (can be found on desktop or by clicking Start icon) and click on properties
Windows 7/ 3GB RAM – to get to the screen where you will be able to see these specs,
Right click on Computer (can be found on desktop or by clicking Start icon) and click on
Properties
Operating System Prerequisites
Once you have confirmed that the system meets requirements please check the process for your particular OS using the information below for prerequisite actions before installing new versions.
Windows XP
Check for Antivirus virus software. (Some Antivirus programs may need to be disabled, or it may require that they be uninstalled)
Check for antivirus go to Start then click on control panel and click on add/remove programs
See list at the bottom of the document for more info on Anti Virus software that either works well or not with our software
Do all Windows updates
Open Control Panel – Click under Security Check For
Updates if any found please click download or install
OR Click Start
Click All Programs -Open Internet Explorer
Click Tools -Click Windows Updates (Install all Updates and follow update instructions.)
NOTE: Do not have your device connected to your computer during any windows updates, ever! This could potentially affect the drivers, resulting in the device not being unrecognized by the software.
WINDOWS SERVICE PACK UPDATES
Check in your Control Panel / Add/Remove Programs to see if you have this already installed. You will need to connect to the internet.
1. “Install SP3” – Go to Microsoft’s download website for Windows XP Service Pack 3. http://www.microsoft.com/en-us/download/details.aspx?id=10767
(Please be advised the link was applicable at the time of this post, use your own discretion to make sure that what you are using is right for your computer and situation)
You will need to be online to download this update, run the downloaded file (on your desktop), then restart the computer when prompted.
Windows Vista
Turn off the UAC;
1. Control Panel -> User Accounts ->
2. Turn User Account Control On or Off.
3. On the next window you will see checked: ‘Use User Account Control (UAC) to help protect your computer’. Un-check this
4. Reboot
5. Now you have disabled the User Account Control
NOTE: The UAC must be turned off for the proper installation and the stable running of the software.
Check for Antivirus virus software
To check for Antivirus go to Start then Control Panel then click Programs and Features and search through the list
If you find a program you need to remove click Uninstall at top (can also check bottom Right hand corner by clock see if there is an antivirus program)
Do all Windows updates
Click Start-Click Control Panel-Click Windows
Update-Click Install Updates (Install all Updates and follow update instructions). If you need service pack updates the links are below.
NOTE: Do not have your device connected to your computer during any windows updates, ever! This could potentially affect the drivers, resulting in the device not being unrecognized by the software!
VISTA SERVICE PACK UPDATES
1) “Install SP1” – Go to Microsoft’s download website for Windows Vista Service Pack 1.
(Please be advised the link was applicable at the time of this post, use your own discretion to make sure that what you are using is right for your computer and situation)
You will need to be online to download this update, run the downloaded file, then restart the computer when prompted.
2) “Install SP2” – Go to Microsoft’s download website for Windows Vista Service Pack 2.
(Please be advised the link was applicable at the time of this post, use your own discretion to make sure that what you are using is right for your computer and situation)
You will need to be online to download this update, run the downloaded file, then restart the computer when prompted.
Windows 7
Turn off the UAC;
1. Access User Control Panel from Start Menu -> Control Panel -> User Accounts and
Family Safety -> User Account
2. Click on Change User Account Control settings
3. Move the Slider to Never Notify
4. Click OK to make the change effective
5. Reboot.
NOTE: The UAC must be turned off for the proper installation and the stable running of the software.
Check for Antivirus virus software
To check for Antivirus go to Start then Control Panel then click Programs and Features and search through the list and compare.
If you find a program you need to remove click Uninstall at top (can also check bottom Right hand corner by clock see if there is an antivirus program)
Do all Windows updates
Click Start-Click Control Panel-Click Windows
Update-Click Install Updates (Install all Updates and follow update instructions)
NOTE: Do not have your device connected to your computer during any windows updates, ever! This could potentially affect the drivers, resulting in the device not being unrecognized by the software!
Backup Your Older Borland Data
If you do not want to lose your information do a manual back up your data. This is a crucial part when updating from an older Borland Database software version to the newer SQLite.
This information can then be restored by the help of a Support Central tech.
You will not be able to restore this information yourself as some of the files have to be converted from the old database language to the new in order to use it in the new software.
* If you have ‘Add to faculty’ files back them up * If you have added DD cocktails back them up
* If you have added Prayer files back them up
These must be backed up to ‘My Documents’ or copied to a file outside of the software program
Back up your Client and examin files (If you cant find these in the Data Folder you are not on the old Borland Database software)
Also if you have any added matrix items back them up. You may be able to do this from the Main Matrix /Treatments/Stimulate Reaction Duplicate Remedies. If not it may require you have your older software installation disk (the one that displays the large green buttons for the installation steps). Without the enhanced dvd it will be difficult to convert and restore them.
If you have any special matrix program it cannot be restored. Currently we are working on a way for restoring t he Gage Matrix for the Clasp32 as this had to be re written for the SQLite software. (iNDIGO will have the new Gage Matrix automatically included)
If you have purchased and will be using the Enhanced Installation DVD it will install the new QCBackup Tool and the Update Tool icons to your desktop. This will allow the backup your Added Matrix, Add Faculty, Prayer Files and all Client and ‘examin’ report files, as well as Anti Smoking Client information if you have that program (Automatically included with iNDIGO). Then any future software changes and updates can automatically be installed using the Update Tool.
Make sure that before you installing the latest SQLite software …
Register on the QX Ltd Budapest Website;
Clasp32 SCIO/QXCI owners must
Go to http://www.qxsubspace.com
Navigate to the Middle Right side and click …“Don’t have a USER ID? Sign up!”
Make sure all fields are filled in and correct
Make sure that the SERIAL NUMBER is double checked and entered correctly. Use capital letters for the SX with 10 digits following and no spaces. SX0000000000
QX registration will be different and if you have trouble registering on the website you will have to contact geri@qxsubspace.comin order to get registered.
Your Computer will Love you for it, if you also DO:
Disk Cleanup To help remove unnecessary files (start-programs-accessories-system tools-disc cleanup) (warning DO NOT SELECT ‘Old Compressed files’ or Office Setup Files’)
Defragment your Hard Drive (start-programs-accessories-system tools-disc defragmenter). Be prepared as these two steps could take several hours to perform if you don’t do it regularly.
ANTIVIRUS PROGRAMS (Possible Conflicts)
Anti Virus LIST Good
AVG – Works well
Avast – Works well
Microsoft Security Essentials- Works well
NOD32 –ESET- May Need to be temporarily disabled for the install
Norman – Works well
Kaspersky- Previously on our don’t use list In the past but QC has been testing and using it successfully
Anti Virus LIST Not Good
Norton Internet Security Suite – May Need to be disabled
Panda – May Need to be temporarily disabled for the install, or even Uninstalled
Viper – Don’t use on Clasp32/Indigo Systems
McAffe – Don’t use on Clasp32/Indigo Systems
Norton 360 – Don’t use on Clasp32/Indigo Systems
Bit Defender – Don’t use on Clasp32/Indigo Systems
Trendmicro – Don’t use on Clasp32/Indigo Systems
Zone Alarm- Don’t use on Clasp32/Indigo Systems
CA- Don’t use on Clasp32/Indigo Systems
Webroot- Don’t use on Clasp32/Indigo Systems
PC-cillin- Don’t use on Clasp32/Indigo Systems
Symantec- Don’t use on Clasp32/Indigo Systems
PLEASE FEEL FREE TO CONTACT
Support Central
800 388 2033 ext.1
403-228-1141
